Looking for specific contact details?
Resolve a complaint
We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Provide a compliment
We’re always keen to hear when one of our staff, team, or branches has provided exceptional service. Please use our online form to let us know.
Financial abuse support
Financial abuse occurs when one person manipulates another to control their finances and property without their consent.
It can happen to anyone, no matter how old, or how much money they have.
As part of the Bendigo and Adelaide Bank Group, we recognise that it may be difficult for you to seek assistance and can provide you with support. If you feel you're in a financially abusive situation, please do not hesitate to speak to any member of our staff.
If you or someone close to you is in immediate danger, dial 000.
Learn more about financial abuse and how we can help.
Vulnerable customer support
We provide extra care when our vulnerable customers need it most by face to face support from our staff, telephone support by our specialised team or we have a list of external support agencies you can refer to.